Support & FAQs

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Frequently Asked Questions

Is the diffuser safe for children and pets?

Yes. Our candleless diffuser is designed for home use and is safe for children and pets when used as directed. Always keep the unit out of reach of small children.

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How long does the fragrance oil last?

Each fragrance oil typically lasts between 30–60 days, depending on usage and intensity settings.

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Do I need to add water to the diffuser?

No. Our diffuser does not require water. It uses cold-air diffusion technology to disperse fragrance oil directly into the air.

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Can I mix different fragrance oils?

For best results, we recommend using one fragrance oil at a time to maintain scent clarity and performance.

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How strong is the scent?

Scent strength is adjustable and can be controlled through the diffuser settings or the mobile app.

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Is there a warranty on the diffuser?

Yes. Our diffusers include a one month limited warranty. For full details on coverage, exclusions, and how to submit a claim, please visit our Warranty page.

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How to Use the Diffuser

How do I set up my diffuser for the first time?

Unbox the diffuser, place it on a flat surface, and ensure it is turned off before adding fragrance oil.

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How do I add fragrance oil?

Open the oil compartment, screw on the fragrance oil bottle securely, and close the compartment before turning the diffuser on. As well as refilling the original bottle.

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How do I turn the diffuser on?

Plug in the diffuser and press the power button. You can adjust settings manually or through the mobile app.

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How often should I clean the diffuser?

We recommend cleaning the diffuser when changing oils or at least once per month to maintain optimal performance.

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Can I use oils from other brands?

For best performance and to avoid damage, we recommend using Aroma by Diane fragrance oils only.

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App Setup Guide

Which app do I need to download?

Download the recommended diffuser app listed in your product packaging or instruction card. The app is available for both iOS and Android devices.

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How do I connect the diffuser to the app?

Turn on Bluetooth and Wi-Fi on your phone, open the app, and follow the on-screen instructions to pair your diffuser.

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Can I control scent schedules through the app?

Yes. The app allows you to schedule scent times, adjust intensity, and turn the diffuser on or off remotely.

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What should I do if the app doesn’t connect?

Ensure your Wi-Fi is stable, Bluetooth is enabled, and the diffuser is powered on. Restart the app and try again.

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Need More Help?

If you have additional questions or need support, please contact us through our Contact Us page or email Aromadiane@gmail.com. We’re happy to help.