Refund policy

No Refunds Policy: As creators of enchanting scents and exquisite diffusers, we take pride in the quality of our products. Due to the nature of our offerings, Aroma by Diane operates on a strict no refunds policy. We do not entertain requests for refunds once an order is placed and processed. We encourage customers to review their orders carefully before completing the purchase.

Exchange and Damaged Items: In the rare event that your item arrives damaged, please contact our customer service team within 7 days of receiving your order. We will gladly assist you with the necessary steps to exchange the damaged item for a replacement.

Customer Satisfaction: Your satisfaction is our priority, and we strive to provide a delightful shopping experience. If you have any concerns or inquiries about your order, please reach out to our customer service team, and we will be happy to assist you.

Thank you for choosing Aroma by Diane for your sensory journey. We appreciate your understanding of our shipping and refund policies as we endeavor to bring the magic of aroma to your space.